Privacy Policy

DVCS is committed to protecting your privacy and to the principles of the Privacy Act 1988 and the Privacy and Other Legislation Amendment Act 2024.

Our Privacy Policy governs how we collect, use, disclose and maintain any information collected. This privacy policy applies to all our services and social enterprises.

We have systems and processes that ensure compliance with the legislation.

COLLECTION OF INFORMATION

DVCS only collects personal information necessary to ensure we can provide a beneficial and appropriate service and operate our markets business.

USE AND DISCLOSURE OF INFORMATION

DVCS only uses your information for the purpose it was collected.

Your information can be seen by the staff who work with you. The information you have provided will not be disclosed without your consent. For example, if you are a client of our Emergency Relief service, before we refer you to another service. The only exception is if you or someone else is at risk of harm, or if required by law.

DVCS does not store or disclose information in a manner that allows access by unauthorised parties.

ACCESS AND CORRECTION

Upon request, you or a nominated person are able to access your information or make a correction to your record. This can be made in person to a staff member or in writing to our Executive Officer.

ANONYMITY AND YOUR INFORMATION

You have a say in what happens to your information. We rely on the information you give us to help provide the right service for you. If you decide not to share some of your information, this is your right, but it may affect our ability to provide you with the best possible service.

Talk to us if you wish to change or cancel your consent.

STORAGE AND DISPOSAL OF RECORDS

DVCS will store your information, where possible, in electronic form. Information held in electronic databases is protected by secure IT systems.

All paper-based records are destroyed promptly or stored securely.

The disposal of records is done in a way so that the information remains confidential.

We are required by law to retain your record for certain periods of time.

QUESTIONS OR COMPLAINTS

If you have a question or complaint about the management of your personal information, please contact our Executive Officer (Privacy Officer) by telephone, email or by post.

All complaints will be dealt with sensitivity, seriously, confidentially and in a timely manner.

Contact details - 03 94358282 or eo@dvsupport.org.au or Shop 378a Greensborough Plaza, Greensborough 3088.

IMAGES AND MEDIA

At DVCS, we sometimes use photographs and videos to celebrate our community, share the positive impact of our work and raise awareness. When these images identify individuals, they are considered personal information, and we handle them with the same care and respect as all other information you provide.

HERE'S HOW WE APPROACH COLLECTING AND USING YOUR IMAGE:

Your Consent: Wherever possible and practical, we'll ask for your informed consent before taking or using your identifiable image in our publications. This includes our website, social media, newsletters, annual reports, and other promotional materials. We'll explain how your image might be used.
Your Choice to Opt-Out: We understand if you'd prefer not to be photographed or have your image published. If you're at a DVCS event where photos or videos might be taken, please tell a DVCS staff member or volunteer at the time if you don't wish to be included. We'll do our best to respect your request.
Withdrawing Consent: You can withdraw your consent for us to use your image at any time. If you'd like an identifiable image of you removed from our publications, please contact our Executive Officer (Privacy Officer) using the details below. We'll take all reasonable steps to remove it from future uses and from our online platforms where we have control. Please understand that it might not be possible to recall images already widely distributed (e.g., in printed materials already mailed out).
De-identified Images: Sometimes we use images where individuals aren't identifiable (e.g., blurred faces or general crowd shots). These are not considered personal information.
Children and Vulnerable Persons: We take extra care and require explicit consent from a parent or guardian before collecting or publishing images of children or other vulnerable individuals.